In a matter of few years, Hosted PABX services have significantly gained its share in the business telecommunication sector. PABX systems have proven to be useful, equally for small and large businesses. This is because remote working has also become a new norm and can be efficiently aided by hosted PABX phones. Services offered by hosted PABX providers take away all the stress of installing and maintaining an in-house business phone system and allow businesses to focus on their core operations.
However, businesses also have to be careful while opting for a hosted PABX provider as they have to be mindful of a number of things. Take a look at some of the factors that you have to watch out for.
Start-up Costs –
Businesses have different needs, budgets and goals, and not every company can afford to spend vast amounts of money on a high-tech business phone system. They have to check if the service provider takes complete responsibility for upgrading the necessary equipment, software and hardware for your system or not. If so, start-up costs will become more affordable.
Software Integration –
Companies often use specific software such as Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP). And if a phone system easily integrates into the software and performs operations such as initiating screen-pops, logs, organising, or call recording, it should be the first choice. A Hosted PABX system holds a distinct advantage in this area as it can easily integrate into the existing business process software and give the businesses a competitive edge.
Businesses often go through seasonal fluctuations in staff of witness events that can cause the number of calls to drop or spike rapidly. For such businesses, hosted PBX gives you the ability to scale up the number of phone lines quickly which is quite a huge advantage over analogue service.
Bandwidth is a critical aspect when talking about Hosted PABX systems. Setups that use customers’ internet connection also have to carry both voice traffic and other data that, in-turn, will require more bandwidth for the hosted PBX phone system. Here, one has to understand that the bandwidth accounts for the overall speed in which the data passes through a given circuit.
Therefore, the amount of data used in business dictates the bandwidth required to run a hosted PABX service properly. In general, a hosted PABX VoIP call uses approximately 90 Kbps of bandwidth throughout the entire call for one user system and one user. The amount of bandwidth increases according to the number of users and systems. Therefore, businesses should consult with their preferred service provider and determine their projected amount of bandwidth to ensure that the hosted solution is sustainable. Now, a business’s exact bandwidth requirement relies directly on their call volume, compress and decompress voice signal across the network, packets per second capability along with their total packet size over the network.
Service providers that best suit your business’s individual needs are usually a better choice. Therefore, businesses should opt for a hosted PABX solution that offers round-the-clock support as well as excellent hands-on employee training. After considering such factors, the business will benefit from the proficiency of the service provider’s streamlined processes. Such an approach also leads to a better utilisation of the system, its features, and of course, its functions.
In addition, the business should also look for a service provider that offers maximum personalisation and flexibility in its service and approach. Not to mention that a reliable hosted PABX service also allows individuals to use and connect their cell phones while traveling, which can be a great advantage in situations that prohibit direct contact.
Conclusion: While choosing a trusted telecommunications service provider, businesses must keep every interest in mind. Be it personalisation, bandwidth, features, cost, scalability, integration, or even seamless remote communication, businesses have to make them a priority and try to make out of their deal. Empower ICT provides telecommunication small business it support in Melbourne so, the businesses can focus on their core operations. Tech infrastructure implement by Empower ICT is skilfully managed by their various teams located in Melbourne.