Hosted PBX

Hosted PBX

Our hosted telephony solution is an online phone service delivering the features and capabilities of a PBX phone system without the need to purchase and maintain expensive hardware. It is an ideal solution, whether you are starting a new business or expanding your existing office. Get the features and benefits of ‘big business’ phone systems with the simplicity and flexibility your business needs.

  • Eliminate complex and expensive hardware.
  • Advanced features and functions.
  • Reduce your overall telecommunication spend.
  • Easy and quick to set up or increase extensions.

Hosted PBX Service Provider Australia

empower ICT is a leading Hosted PBX services provider that manages, secures, support, and maintain the business and enterprises’ phone needs. Our Cloud hosted PBX phone system allows a business to integrate its computer network and phone and reduce the need for expensive infrastructure and allowing them to expand the geographical boundaries, features and functions of their phone system.

Hosted Telephony has moved us away from the constraints of copper phone lines and allowed us to use the technology computer networks have been using since the early 1980′s.

Around 75% of global businesses have shifted to some form of Cloud service. 

How does it work?

  • Our telephony system works by utilizing a carrier-grade ethernet connection from your location to your local telephone exchange. The traffic is then carried to the Peering point in your capital city. Our infrastructure is located in or directly connected to these peering points.
  • We then convert your voice calls from IP to traditional ISDN voice and route it to local carriers. By only carrying IP from your handset to our point of presence, we ensure the lowest latency and highest quality calls.
  • In the event Ethernet services aren’t available in your location, we can also use other broadband providers. empower ICT offer both the Hosted and On-premise PBX system solutions that are tailored according to specific business requirements.

Benefits of Hosted PBX

Our Cloud hosted PBX solution offers the following benefits to businesses:


PBX phone systems are affordable, as businesses need not invest in installing and managing the costly hardware and software.


Hosted PBX phone system help in gaining access to features, mobility, conferencing, call routing and analytics, and many more.

Quick deployment

PBX systems can be deployed and run in less than 24 hours.


Ease of usability

PBX phone is easy to use as the features can be turned on and off in minutes.

Why empower?


We offer several tools that will help you in operating your business from anywhere any device.

Support and training

We also offer customized support and training that is essential for successful Hosted PBX implementation.

Continuous support

Our 24x 7 support agents will operate and manage your system along with all the necessary changes in the phone system so that you can focus on your core activities.


Our call center console and web portal and the receptionist console can be directly accessed using the internet.

Range of handsets

We also offer a wide range of handsets from some of the leading UC vendors. For the team members who prefer headset based communication, we also offer soft client-only solutions.

Your technology partners

empower ICT offers an extensive range of IT services and solutions that will support your business objectives. Our solutions will help you bringing down your costs, improving efficiency and bringing new clients.

24/7 Remote Working Support

We offer continuous remote working support to ensure that your team continues to work efficiently and safely from their respective locations and devices.


We are Sophos and Microsoft certified and this ensures that we are in pace with the current technical requirements and roles.


What is a hosted PBX?
Hosted PBX (Private Branch Exchange) is based on Voice over Internet Protocol (VoIP), a method by which voice is digitized and transmitted in digital packets rather than using traditional copper phone lines of the public switched telephone network (PSTN).
How does Hosted PBX service work?
Hosted PBX is based on Voice over Internet Protocol. Every VOIP telephone has a unique IP Address. Thus, Hosted PBX translates the public phone network to an IP address. When a phone number is dialled, the Hosted PBX switch looks up the IP address and delivers the call to the VOIP telephone.
What are the benefits of using empower ICT’s Hosted PBX phone system?
Hosted PBX is a great soution for every business. Empower ICT’s hosted PBX offers a wide range of benefits to the customers. Some of these are:

  • Easy installation – phones plug into your existing Local Area Network (LAN)
  • Easy expansion – just add phones without more PBX hardware or upgrades
  • Low capital expenditure – purchase only phones, not an expensive PBX system
  • Free moves, adds, changes or self-service – no need for a PBX expert
  • Location independence – you can use the same PBX across multiple sites
  • Telecommuting for remote workers and home offices
  • Portability- move your phones to a new office without the hassle
Where are empower ICT’s Hosted PBX services offered?
empower ICT hosted PBX services are available for all businesses located in Australia.
Does empower ICT provide emergency support services?
Yes, empower ICT’s service desk is available 24/7/365 to help businesses in resolving all their network service-based issues easily and quickly. 

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