Managed Desktop Services

MDS that will improve your Business Efficiency and User Productivity

In a highly competitive business world, it is essential for organizations to respond to the demand for flexibility and mobility of your employees. In addition, you also need to focus on the security, scalability of infrastructure, and cost-effectiveness.

Desktop set – up management and responding to the demands from across the organization is both complex and time-consuming. You have to manage all this along with your administrative duties and day-to-day challenges.

Australia’s leading Managed Desktop Service Solutions by empower ICT

empower ICT’s Desktop Management Services will take care of all your mobile device management, security, data backup recovery, and technical support.

Our Managed Desktop support services will allow you to outsource all the responsibilities, including the monitoring and maintenance of your desktop computer, so that you can concentrate on your business-specific functions. With our team of expert professionals, we provide efficient, professional, and highly technical remote and on-site managed remote desktop services, round the clock.

How we provide Managed Desktop Services?

24/7 IT support

empower’s service desk will help you in resolving your IT issues easily and quickly; you just need to raise a ticket with our service desk.

Technical support

We will provide you the technical support that will ensure optimum management of all your client management systems and hardware devices.

User management

Our managed desktop services will help you in setting up, managing and disabling the user profiles that is otherwise a complex process.

MDM

Our services will also help you in establishing the compliance measures and policies related to BYOD.

Complete security

We ensure the security of your IT infrastructure. We will provide you the vulnerability scanning, reporting along with the patch deployment to all your managed applications, hardware, and OS.

Data security

We will secure your data in our enterprise-grade data centers along with establishing a backup and data recovery plan.

Why Choose empower?

empower ICT is a trusted, managed desktop services provider in Australia.

Experience and expertise

empower has years of experience in managing the entire IT and communication environment. We work with the wide range of organizations to offer our clients the best strategic support.

Tailored Services

We know every business has unique applications and device requirements. We will work with you to understand your business requirements.

Your technology partners

empower ICT offers an extensive range of IT services and solutions that will support your business objectives. Our solutions will help you bringing down your costs, improving efficiency and bringing new clients.

Customer – First

We will offer customised solutions that suit your business needs. This includes areas such as service management, service levels, and the amount of on-site and off-site support.

Ensured security

We will identify and resolve all the system vulnerabilities by performing a weekly unauthenticated scan. In addition, we will also deploy critical security patches and resolve the vulnerabilities.

24/7 Support

We will offer you continuous support to help you gain all the benefits of the Managed desktop services.

Certification

We are the Sophos and Microsoft partners, and we have earned several awards and accolades.

Self-service portal

empower’s Self-service portal allows you to monitor our performance and make the changes in the services we are delivering you instantly in a click.

FAQs

What are desktop support services?
Managed Desktop support service is a comprehensive approach to managing all the computers within an organization. It is a component of the IT support services which includes maintaining all types of IT systems and technology that are installed in a business.
Why does a business need Desktop management service?
Desktop PCs are one of the most important tools of the trade for most businesses. But maintenance of these systems often creates a substantial operational burden for IT teams. That is why, empower ICT has designed managed desktop services that will maximize the performance, security and reliability of your desktops while freeing your IT team to focus on strategic initiatives.
What size business is a good fit for empower ICT?
Any business located in Australia can benefit from IT support services with empower ICT, but we are especially well-suited to small and medium-sized businesses.
What industries does empower ICT serve?
empower ICT serves all types of industries involved in technology-oriented work, as business technology is common across all industry verticals. 
Does empower ICT provide emergency support services?
Yes, empower ICT’s service desk is available 24/7/365 to help businesses in resolving their IT issues easily and quickly.

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