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Businesses that are committed to their growth and do not want to get stuck in issues such as installing, managing and operating equipment required to perform everyday tasks often choose to outsource services. Hosted PABX is one such communication system that can be outsourced and saves them from the complexities of on-premises equipment.

Hosted business phone services can aid a business with significant advantages such as seamless communication, ability to access people from almost anywhere in the world, flexibility along with a protected network. Although there are always many complexities involved with Hosted PABX outsourcing services, it is better to understand the reasons why businesses opt for such services from external sources.

Here are a few factors why leading enterprises seek out hosted PABX services.

A Scalable Solution: Since PABX phone systems are incredibly scalable, it makes it quite easy for all types of businesses to scale up or down according to their requirements. They can add or remove connections, new phone lines or even expand the services to a new branch. In addition, businesses also do not have to deal with sudden changes, shutdowns or delays as the service provider bears the responsibility to deal with them.

Enhanced Features: Phones provided under the PABX Phone system come with extended features that are a part of the service. Hosted phone systems offer call forwarding, call parking, call waiting music/message, caller-ID, auto-attendant accessibility for multiple devices, and accessibility to and from virtually any location across the globe. Such features allow for moving calls between devices and streamline the flow of incoming calls. In addition, easy call transfers to specific sales staff according to specific clients and requests are the added advantage. Such features, along with voicemail-to-text opportunities, can be handy for improving sales and serving customers more efficiently.

Faster Damage Control: Hosted PABX systems run on a cloud-based framework that offers disaster recovery opportunities for the business. The support staff can create a backup of all the configurations and data and keep the business, employees and workers connected regardless of the situation. In case of any mishap, the authority will only have to send across a message about the issues and the whole system can be stopped at any point of time for identifying the issues. And that too is the responsibility of the service provider. So, no hassle for the business as they only have to care about their data and rest assured.

Cost-Effective: Hosted PABX/ hosted business phone systems are relatively cost-effective as they offer exceptional service without any upfront costs as the service is provided in exchange for a monthly fee. The overall cost of the service doesn’t increase based on the technology or equipment being used. Instead, the charges vary as per the features chosen by the customers. This is specifically beneficial for small businesses that cannot afford to install an expensive setup. The business avoids maintenance and upgrade expenses as the servers are set up off-site, whereas the service provider facilitates routers, switches and telephones for the overall service package.

Commercial telephony systems have drastically changed the corporate scenario in industries where communication plays a major role in day-to-day work. Whether it is communication with employees or establishing a presence in a remote area by hiring employees from the same geographical area, the hosted telephone system is an answer to all due to its flexible and scalable nature. It has become the first choice of businesses that need seamless communication in almost every aspect of everyday work.

EMPOWER ICT is one of the leading managed IT service providers in Australia, delivering tailor-made telecom solutions such as hosted PBX phones. Their understanding of industry-tech when combined with an expert application of the infrastructure, ensures seamless communication across platforms and locations. Tech infrastructure implement by EMPOWER ICT is skilfully managed by its various teams located in Melbourne.

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