empower ICT has recently merged with Business ICT—the industry leader in business telecommunication in Australia. This landmark merger marks a new revolution in the industry by bringing a host of innovative managed services under one roof of the company along with a variety of telco products.
Technology in today’s business scenario plays a pivotal role in success. However, its complexity challenges the very idea of quality service delivery for many businesses. So to match steps with evolving technology while staying glued to core operations of the business is sort of a sprint war against Usain Bolt. The merger, keeping in view of the current scenario, will bring relief to the whole industry to a large extent. The growing businesses relying heavily on technologies and network that’s scalable and agile will get a complete support from the gamut of managed services along with telco products offered by empower ICT.
empower ICT is now all geared up to cater to all small and medium size businesses in Australia with its new range of telco products. We bring to you the benefits right here:
- Network Operations Centre: Our Network Operations Centre (NOC), located in Melbourne and Perth, enables us to monitor network traffic, backup and recovery systems, provide real-time remote assistance to end users and pro-actively monitor systems to ensure consistent reliability and availability.
- Complete, End-To-End Partner: Unlike other Managed Services Provider, we are uniquely positioned to offer a complete range of services; including: hybrid infrastructure & networking, end-user support, UC & telephony, IT security, hardware & software procurement.
- Flexible & Customer-Focused: We tailor our service to you and your organisation’s individual needs. This goes for service levels, service management, the amount of on and off-site support needed, all the way through to commercials – you can pick the amount of support you need in each area so that you get what you need.
- Transparency & Self-Service: Through our Self-Service Portal, you can see what’s happening, how we’re performing, and make changes to the services that we’re delivering at the click of a button; including: active and closed tickets, a complete view of your CMDB and hardware asset library, and dashboards that provide real-time Net Promoter Scores, Service Level Agreement performance, and patching compliance measures.
- Team: 15+ Engineers and Technicians – providing tiered escalation and four levels of expertise to resolve issues fast & affordably.
empower ICT brings to you complete manage services solutions for all your business needs. Get in touch with us today and bless your business with success it deserves.